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Frequently Asked Questions  
1) What is SSI?
2) Does SSI remove spyware/adware?
3) Does SSI detect all spyware?
4) Is SSI free?
5) Is any personal information gathered or stored?
6) After I scan, my results page says "SSI Update Needed". What do I do?
7) After I scan, I am never taken to the web page with my results. Why not?
8) SSI found parasites. How do I remove them?
9) I found a false positive in my scan results. What can I do?
10) SSI found nothing, but I know I have spyware. What can I do?
11) Does SSI detect cookies?
12) What does 'Unknown' and/or 'Parasite' mean in my results?


1) What is SSI?
SSI is a free program you can download and install to scan your computer for spyware and adware. It checks various 'hot spots' on your computer, and with your consent, sends the data to us to be instantly analyzed. Afterwards, it will take you to a web page that displays your results, including any spyware that may be on your computer.

2) Does SSI remove spyware/adware?
At this time, SSI does not remove spyware or adware. However, once you run a scan, you may click on the identified spyware item to learn how to manually remove the parasite. We also offer support via our forums and email.

3) Does SSI detect all spyware?
Spyware is an ever-changing world, with new spyware and new variants of existing spyware coming out daily. We are constantly updating our database with new information as we go. However, due to the amount of data and the speed at which things change, there are errors. We detect as much as we possibly can, but there is no way for us to detect everything. We try, though!

4) Is SSI free?
YES! SSI is completely free - there is nothing to register or fill out. Our only hope is that it helps you.

5) Is any personal information gathered or stored?
Absolutely not. All information sent to us to analyze from your scan is sent at your consent, and no personal information (name, address, email, etc.) is gathered at all. Your scan is assigned an id number, and that is how we display your scan results.

6) After I scan, my results page says "SSI Update Needed". What do I do?
You probably have an outdated version of SSI. You can download the latest version here.

7) After I scan, I am never taken to the web page with my results. Why not?
You may have a popup blocker running. Please disable all popup blockers (browser settings, toolbars, or programs) before scanning.

8) SSI found parasites. How do I remove them?
Each parasite on your scan results should link to a page with instructions how to remove it. For additional support, you may contact us via our forums or email.

9) I found a false positive in my scan results. What can I do?
If you find a false positive (an item that is clean, but we have mistakenly marked as spyware) in your scan results, PLEASE let us know about it. Provide a link to your results, and let us know which item. We will verify the item, and correct it accordingly.

10) SSI found nothing, but I know I have spyware. What can I do?
If you know you have spyware, but SSI does not detect it, let us know. Provide us with a link to your results, and we will make sure everything is appropriately labeled. This is the reverse of FAQ #9 — a bad item that is mistakingly marked as clean.

11) Does SSI detect cookies?
SSI does not detect cookies. We feel that cookies can be controlled by the user. They are small .txt files that do not execute or take up system resources. Cookies do not send data, and only the server that set the cookie can read it. However, we recommend setting your browser to reject 3rd-party cookies. 3rd-party cookies are commonly set from banner ads on sites that you visit, and the actual site you are visiting has no control over them. They are frequently used to mine data. Turning off 3rd-party cookies will not affect normal cookie usage, such as cookies that remember you upon revisiting a site.

12) What does 'Unknown' and/or 'Parasite' mean in my results?
'Unknown' simply means that the item has not yet been analyzed by the Spywaredata team. You might see obscure programs or new versions of programs with this status. The item may or may not be spyware.

'Parasite' means the item is most likely spyware or adware. 'Most likely' because, as much as we would like to be, we are not perfect. There are false positives in our database, and we work daily to eradicate them as well as analyze all of the new incoming data. Also, programs change and evolve over time. Some once-clean programs now contain spyware, whereas notorious spyware-laden programs can become clean.

*As of 2-12-05 we have implemented a reporting feature on the results page that allows you to report a false positive or identify an unknown. If you are in need of a response or assistance, please use our forums or email us.




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